Case Study: Ping Identity achieves extreme reliability and 100% reduction in incident repair time with PagerDuty

Ping Identity Keeping Identities Safe with PagerDuty

Ping Identity, a Denver-based identity and access management company of about 225 employees, helps enterprises securely access applications from any device. To maintain extreme reliability they relied on multiple monitoring tools (New Relic, Splunk, etc.), but managing alerts across those systems was cumbersome and error-prone: on-call engineers had to update contact info in every tool, routing was often incorrect, alerts were missed, and monitoring noise prolonged outages.

PagerDuty centralized Ping Identity’s incident management so engineers maintain on-call schedules in one place while PagerDuty routes alerts, uses multiple notification methods, automatically escalates missed alerts, and deduplicates event storms. The platform also provides alert analytics for trend spotting and cross-team collaboration. Adopted across infrastructure, support, development, and help desk teams, PagerDuty eliminated manual alert changes, reduced noise, improved reliability, and—per Ping Identity—decreased incident repair time by 100%.

Ping Identity

Beau Christensen

Lead Site Reliability Engineer, Ping Identity