Case Study: Ecobee Improves Team Health and Productivity with PagerDuty

Ecobee Improves Team Health and Productivity With PagerDuty

Ecobee, the Canadian home automation company behind Wi‑Fi thermostats for homes and businesses, needed a better way to manage incident response for its always-on services. Because even small outages could affect millions of users, Ecobee turned to PagerDuty to improve real-time visibility, proactive incident management, and on-call operations across its distributed infrastructure.

Using PagerDuty’s Terraform integration, Ecobee embedded incident management into its infrastructure-as-code workflow, reducing manual on-call work and improving automation and visibility. With PagerDuty, the company centralized signals from its applications and services, improved collaboration and team health, and is working toward four 9s of uptime and availability.

Ecobee

Jordan Christensen

VP of Technology