Case Study: Indiana University achieves reduced alert noise and improved on-call productivity with PagerDuty

With PagerDuty Indiana University delivers a higher quality of service and improves the lives of on-call employees

Indiana University Bloomington’s centralized IT organization (UITS) supports a large, distributed campus environment and was struggling with high volumes of redundant alerts and time-consuming on‑call administration. Jacob Farmer’s Identity Management Systems team faced alert fatigue, frequent manual schedule changes, and inefficient incident triage that hurt productivity and team morale.

By adopting PagerDuty for full‑stack event intelligence, automated on‑call rotations, escalations and alert suppression, the team streamlined incident triage and reduced non‑actionable noise. The change cut administrative workload, improved application uptime and response times, made onboarding and on‑call coverage easier, and freed the team to focus on innovation—boosting both productivity and employee satisfaction.

Indiana University

Jacob Farmer

Manager of Identity Management Systems