Case Study: Empower Work scales its worker support text line with PagerDuty

Empower Work uses PagerDuty to Scale Text Support Line For Workers

Empower Work is a national nonprofit that provides a free, confidential text line for historically marginalized workers. As demand grew, the organization needed a way to keep its infrastructure reliable and respond quickly to urgent events while scaling its support services, using PagerDuty to help manage the challenge.

PagerDuty’s Operations Cloud helped Empower Work detect and respond to incidents in a timely, automated way, allowing the team to scale its text support line more effectively. With PagerDuty’s funding and technical support, Empower Work is also leveraging AI to streamline escalations and aims to serve three million vulnerable workers over the next two years, while improving mental health and financial security for the people it helps.

Empower Work

Rajiv Puranik

Chief Technology Officer