Case Study: Ryanair achieves greater efficiency and resilience with PagerDuty Runbook Automation Self-Hosted

Ryanair’s Productivity Soars with PagerDuty Automation

Ryanair, the travel airline based in Swords, Ireland, needed a way to scale toward its goal of flying 300 million passengers annually by 2034 without increasing disruption or flight delays. Its engineers were burdened by repetitive manual work and scattered automations, so the company looked to PagerDuty for a unified automation platform, using PagerDuty Runbook Automation Self-Hosted.

PagerDuty implemented Runbook Automation Self-Hosted to orchestrate workflows across Ryanair’s hybrid environment, supporting disaster recovery, auto-remediation, and compliance processes. The results were significant: more than 25,000 jobs run daily, over 1,000 human hours saved each year, and a 90% reduction in time spent on SOX audits, while engineers gained more time for improvement, training, cloud adoption, and cost optimization.

Ryanair

Diego Infiesta

Infrastructure Manager