Case Study: Codeship achieves faster incident response and improved uptime with PagerDuty

Codeship Helps Companies Launch Software with Ease using PagerDuty

Codeship is a 20-person continuous integration and delivery provider based in Boston, MA that supports many companies' software releases. Because thousands of customers depend on its pipeline, Codeship needed a reliable way to detect, communicate, and resolve incidents quickly across a distributed team while keeping non-technical staff informed to preserve customer trust.

By adopting PagerDuty for centralized on-call management, alerting dashboards, and regular post-mortems, Codeship cut noisy alerts from about 15 to 3 per week, improved response and resolution times, and onboarded engineers into monitoring from month one. The result is higher uptime, smoother scaling, and a better quality of life for employees while maintaining transparent customer communication.

Codeship