Case Study: Jeppesen achieves 24/7 website availability and 100% app uptime with PagerDuty

With PagerDuty Jeppesen is able to respond more quickly to the needs of their customers, increasing overall uptime

Jeppesen, a Denver-based provider of aviation information and optimization with ~3,200 employees, needed a scalable way to aggregate alerts and transition from reactive, manual incident handling to proactive detection and resolution. Without on-call automation or reliable incident triage, manual phone updates and misrouted calls delayed responses and put application availability at risk as the company grew.

Jeppesen implemented PagerDuty to centralize alerts, automate on-call schedules and escalations, and integrate ChatOps with Slack (plus Live Call Routing) for faster collaboration and access to engineers. The outcome was full‑stack visibility, quicker incident response, 24/7 website availability, reduced downtime, met SLAs (including strict tracking SLAs), 100% availability for apps and services, and notable productivity gains.

Jeppesen

Pablo Castillo

Service Manager