Case Study: ezCater achieves real-time operations transparency and flexibility with PagerDuty

ezCater Dishes Out Real-Time Operations With PagerDuty

ezCater, the leading corporate catering marketplace, needed better incident management as it moved to a service-oriented architecture. The company faced limited visibility into service ownership, confusing configurations, permission issues across distributed teams, and difficulty routing escalations. PagerDuty helped ezCater modernize its operations with a platform for on-call and incident management.

With PagerDuty, ezCater gained real-time transparency into who is on call, greater team empowerment to manage rotations and schedules, and more flexibility through 350+ integrations with tools like Slack, Datadog, AWS CloudWatch, Sentry, Sumo Logic, and Zendesk. PagerDuty enabled teams to run their own on-call processes and reduced the need for manual incident handling, improving infrastructure stability and business efficiency.

ezCater

Jennifer Page

Engineering Manager