Case Study: Bukalapak reduces incident response SaaS spend by 10% with PagerDuty

Bukalapak Reduces Incident Response SaaS Spend by 10 percent with PagerDuty

Bukalapak, a leading Southeast Asian e-commerce company, needed a more cost-effective way to scale its incident response operations as it supported millions of warungs through its online-to-offline model. The company turned to PagerDuty Operations Cloud to improve efficiency while managing SaaS spend and keeping services reliable.

With PagerDuty, Bukalapak streamlined incident response, aligned teams to resolve issues faster, and reduced downtime across its 24×7 platform. The change delivered more than a 10% reduction in SaaS incident response platform spend, while also helping Bukalapak maintain a better customer experience.

Bukalapak

Jun Yao

SVP of Engineering