Case Study: Global Technology Company improves real-time operations and cuts incident resolution times by 75% with PagerDuty

Global Technology Company Uses PagerDuty to Navigate Real-Time Operations

Global Technology Company, a Europe-based technology firm, was undergoing a major digital transformation and needed a faster, more reliable way to notify engineering teams about outages and incidents. Before using PagerDuty, the company struggled with high response times, delayed acknowledgements, siloed workflows, and an underperforming home-grown paging tool, all of which made real-time operations difficult.

PagerDuty centralized the company’s incident response by integrating its tool stack into a single platform with connections to Slack, JIRA, AppDynamics, Prometheus, Nagios, Terraform, and more. With PagerDuty, the company improved cross-team coordination, built stronger ownership across engineering, and cut major incident resolution times by more than 75%; it also used PagerDuty Live Call Routing to localize urgent Facilities support worldwide.