Case Study: Panasonic achieves 100% faster incident response and hassle‑free on‑call scheduling with PagerDuty

Panasonic Changing Lives with PagerDuty

Panasonic Electric Works Laboratory of America (PEWLA), part of the Panasonic Group, runs global platforms and services that support energy management and customer-facing products. With an IT footprint across countries and time zones and multiple monitoring tools (Nagios, Amazon CloudWatch and custom checks), the team struggled with manual on-call schedules, email-only alerts that didn’t wake responders, and support representatives forced to sit up all night—leading to lengthy incident acknowledgement times.

PagerDuty centralized on-call scheduling and alerting for PEWLA, enabling easy overrides and shift swaps and sending notifications via SMS, push, and phone so staff are reached wherever they are. The result: on-call headaches were eliminated, response time improved by 100%, customer support reps no longer had to wait around overnight, and the team gained the reliability and peace of mind to focus on building better products.

Panasonic

Bryant Eastham

Chief Architect