Case Study: Sportradar achieves greater operational transparency and faster incident response with PagerDuty

Sportradar Leverages PagerDuty to Further Drive Efficiency for the Company

Sportradar, a global sports data and digital content company based in St. Gallen, Switzerland, needed greater operational transparency across its hybrid cloud infrastructure. With monitoring and alerting spread across multiple 24/7 teams, the company faced limited visibility into system health, reactive incident handling, and more steps to resolve issues. Sportradar turned to PagerDuty to centralize and standardize its monitoring.

Using PagerDuty with integrations like Prometheus and Slack, Sportradar created a single source of truth for alerts and real-time incident context, helping teams respond faster and work with fewer steps. The result was improved visibility, faster resolution, and better support for customer experience; Sportradar said it has already seen clear benefits from partnering with PagerDuty and plans to expand its use further across teams and infrastructure.

Sportradar

Christoffer Franzen

Global Head of System Administration