Case Study: Brightcove achieves reliable alerting and streamlined on-call scheduling with PagerDuty

Brightcove Providing Reliable Video Solutions with PagerDuty

Brightcove, a global leader in cloud video services, needed to support a DevOps shift that put engineers on-call for their code. Their ad-hoc BlackBerry-based rotations became cumbersome and error-prone as teams grew across three offices, causing missed alerts, unclear incident ownership, and frequent unnecessary escalations.

By adopting PagerDuty for on-call scheduling, customizable alerting and automatic escalations, Brightcove gave engineers control over schedules and notification methods and integrated incident status into HipChat for team visibility. The result: faster, more reliable incident response, fewer “fire drills,” clear ownership of incidents, and simpler schedule management as the company scaled.

Brightcove

Brian Sensale

Senior Engineering Manager