Case Study: VTS achieves faster incident resolution and higher uptime with PagerDuty

VTS Reduces MTTA and MTTR While Increasing Uptime with the Help of PagerDuty

VTS is a New York–based commercial real estate leasing and asset management platform with 200+ employees and a 40-person engineering team. As the business grew and served clients across time zones, VTS needed to replace an inadequate alerting tool with an agile, end-to-end incident management platform to centralize alerts, avoid waking the whole engineering team, and meet uptime commitments.

By adopting PagerDuty for alert aggregation, scheduling, escalations and Slack-integrated workflows, VTS centralized incident context and automated escalation policies so the right people respond quickly. The result: average MTTA dropped to 5 minutes and MTTR to 33 minutes, uptime SLAs are being met, client satisfaction improved, and VTS now resolves incidents far faster than industry averages.

VTS

Christopher Brady

Sr. Software Engineer