Case Study: DraftKings achieves greater platform stability and faster incident response with PagerDuty

DraftKings Scores Touchdown With PagerDuty

DraftKings, a digital sports entertainment and gaming company, needed a better way to manage rapid growth, heavy gameday traffic spikes, and increasing incident complexity without burning out engineers. As the company expanded into new markets, it turned to PagerDuty’s digital operations platform to improve resiliency, ensure platform stability, and keep customers connected during critical moments like football Sundays.

PagerDuty helped DraftKings centralize incident management with service ownership, alerts, schedules, escalations, and response plays across teams. The results were stronger communication, faster resolution, and more efficient operations: DraftKings cut mean time to resolve to under 30 minutes, proactively identified over 90% of issues, and improved uptime and customer experience while giving engineers more time to innovate.

DraftKings

Josh Engels

Head of Problem Management