Case Study: Self-Driving Car Company reduces alert noise and improves incident response with PagerDuty

Self-Driving Car Company Moves Into the Fast Lane With PagerDuty

Self-Driving Car Company, a startup building advanced self-driving electric vehicles, was struggling to monitor a complex, rapidly changing digital environment while testing cars in the real world. The team faced alert noise, duplicate notifications, and limited integration across systems hosted in different environments, making incident response slow and difficult. They turned to PagerDuty’s digital operations management platform to bring services together and improve visibility.

PagerDuty helped Self-Driving Car Company unify monitoring with 600+ integrations, streamline incident notifications, and support a cloud migration without service disruption. The company also used PagerDuty’s dashboards, machine-learning-based alert reduction, and Live Call Routing to improve response across engineering, legal, and vehicle accident workflows. Results included a 50% reduction in alert volume and a 30% reduction in MTTA/MTTR, along with better collaboration and service tracking.