Case Study: Global Staffing Company achieves faster incident response and improved operational efficiency with PagerDuty

Global Staffing Company Recruits PagerDuty to Manage Its Digital Operations

Global Staffing Company, a workforce solutions provider serving clients from small businesses to the Fortune 500, was modernizing its digital operations as it moved to a cloud-first model. Its legacy incident management processes made it hard to coordinate teams, slowed response times, and created alert overload during incidents, so it turned to PagerDuty to improve visibility and escalation across its AWS-based environment.

With PagerDuty, the company centralized monitoring data through integrations with tools like Slack, ServiceNow, Checkmk, and AWS CloudWatch, and used automation to streamline incident response. PagerDuty helped the team mobilize in under five minutes instead of up to an hour, improved collaboration across engineering and security teams, and reduced unplanned work by automatically routing alerts and opening conference calls and notifications when needed.