Case Study: UK-Based Education Company achieves faster incident response and reduced downtime with PagerDuty

Working Toward a Seamless Digital Experience with PagerDuty

The UK-Based Education Company needed to modernize its digital infrastructure and adopt a DevOps, service-ownership model to keep its learning and testing platforms available 24/7. As incidents and downtime threatened students, teachers, and revenue, the company turned to PagerDuty to improve its digital operations management and incident response.

PagerDuty helped the company model services, quickly mobilize the right cross-functional responders, and improve communication and post-incident learning through analytics and postmortems. With PagerDuty, the company cut its longest incident from over 50 days to under 30 minutes, reduced interruptions to engineering teams by one third, and expects $3 million in annual savings and a 196% ROI over three years.