Case Study: REA Group achieves faster incident response and streamlined incident management with PagerDuty

REA Group Embraces Digital Transformation with PagerDuty

REA Group is a Melbourne-based digital media and real estate company (1,300 employees) that runs Australia’s leading property website and several international sites. Because its platform must be always on for millions of users, REA faced slow incident response, siloed teams with differing infrastructures, constant alert noise and an outdated pager-based alerting system that disrupted engineers and delayed resolutions.

Since adopting PagerDuty in 2014, REA centralized incident management, routed tailored notifications and escalation policies to the right teams, and integrated monitoring from tools like New Relic, Splunk and AWS CloudWatch. The change eliminated physical pagers and irrelevant alerts, improved MTTR tracking and post-incident analysis, boosted engineer productivity and team health, and accelerated a DevOps cultural shift while preserving customer experience.

REA Group

Javier Turegano Molina

Global Infrastructure and Architecture Manager