Case Study: Sqills improves incident response and digital operations management with PagerDuty

Sqills Books PagerDuty to Modernize Digital Operations Management

Sqills, a Netherlands-based travel software company behind the S3 Passenger booking and distribution platform, needed a better way to manage incidents across its growing microservices environment. As the business expanded, its teams relied on manual on-call tracking and notifications, which slowed response times, reduced visibility across monitoring tools, and added alert fatigue for engineers.

Sqills selected PagerDuty to modernize digital operations management and centralize incident response across more than 350 integrations, including Terraform. With PagerDuty, Sqills streamlined incident management, improved on-call scheduling and work-life balance, enabled faster response from the mobile app, and increased visibility into application health. The result was quicker incident handling and less time spent gathering the right information during issues.

Sqills

Robin Breuker

Team Lead Software Development