Case Study: SundaySky achieves proactive customer support incident resolution with PagerDuty

SundaySky Uses PagerDuty to Proactively Resolve Customer Support Incidents

SundaySky, a technology company serving Fortune 500 customers with video-powered experiences, needed a better way to manage rising support incidents as it scaled. Before PagerDuty, its team was overwhelmed by duplicate email alerts from a third-party NOC, struggled with slow resolution times, and lacked clear visibility into open issues.

SundaySky implemented PagerDuty to streamline incident management, using integrations with Zendesk, Splunk, AWS CloudWatch, and Jenkins to automate routing and tracking. With PagerDuty, SundaySky eliminated the outside NOC, reduced operational costs, and proactively resolved 70% of incidents by automatically escalating them to the right person, while also improving response times, transparency, and scalability.

SundaySky

Ran Geller

Director of Customer Support