Case Study: Evernote achieves seamless note access and maintains service-level objectives with PagerDuty

Evernote Remembering Everything with PagerDuty

Evernote is a cross-platform SaaS used by over 220 million people to create, access, and sync notes across devices. As the company migrated many workloads to Google Cloud to democratize operations and speed development, engineers became responsible for running production services and needed to maintain high availability and meet SLOs while managing alerts from many monitoring tools.

Evernote consolidated alerting and on-call workflows in PagerDuty—integrating tools like Datadog, Splunk, and Slack—to automate rotations, funnel diverse signals into a single source of truth, and produce automated postmortems. The outcome was faster, clearer incident response, preserved service-level objectives despite growing infrastructure complexity, and reliable note creation and sync for customers as Evernote scales.

Evernote

Alexei Rodriguez

VP, Operations, evernote