Case Study: Wooga achieves rapid incident response and centralized alerting with PagerDuty

Wooga Watching Over Monsters and Jellies with PagerDuty

Wooga is a Berlin-based mobile and social games developer of about 250 people whose titles reach over 50 million players a month. Rapid growth left a small engineering staff with everyone effectively “always on” — alerts went to entire teams, incidents were handled ad hoc by volunteers, and missed alerts and burnout were common. With autonomous game teams and a need for fast, accountable responses, a traditional NOC model wasn’t a fit.

By adopting PagerDuty, Wooga implemented flexible on-call scheduling, reliable alerting/escalations, and centralized incident routing while preserving team autonomy. Engineers set personal alert preferences, cutting acknowledgement lag to nearly zero, and centralized incident data enabled reporting and trend analysis to optimize health checks. The result was faster, measurable response and resolution times, less burnout, and improved uptime for their games.

Wooga

Jesper Richter-Reichhelm

Head of Engineering