Case Study: Verivox improves alerting visibility and incident response with PagerDuty

PagerDuty Brings Better Visibility to Consumer Comparison Site Verivox

Verivox, one of Germany’s leading comparison sites, needed a better way to scale and automate its digital operations as it supported millions of users, 13 development teams, and a complex hybrid environment. Its manual alert review process created noisy, often invalid alerts, limited visibility into production health, and put pressure on on-call staff. Verivox turned to PagerDuty to improve alerting and incident response.

PagerDuty connected with Verivox’s monitoring tools to automate alert routing, define on-call roles, and quickly assign incidents to the right experts. With PagerDuty, Verivox gained clearer visibility into incidents, faster response and resolution times, and more consistent year-round coverage. The company also cut alert noise dramatically, reducing the alert-to-action ratio from 10–20 emails per incident to about 1:1.

Verivox

Waldemar Spitschak

Head of Site Reliability Engineering