Case Study: eToro achieves real-time operations and faster incident response with PagerDuty

eToro Trades Manual Processes for Real-Time Operations With PagerDuty

eToro, a multi-asset investment company with more than 12 million registered users, needed to improve incident response and keep its platform always on in a highly competitive market. Before using PagerDuty, eToro depended on manual SMS-based escalations and had limited alert context, which slowed triage, increased overnight workload, and risked missed incidents.

Using PagerDuty for incident management, on-call scheduling, and modern incident response, eToro automated escalation paths and gave teams faster access to alerts through mobile and centralized workflows. PagerDuty helped eToro improve real-time operations, achieve high SLAs for internal clients, and deliver a better customer experience, while also enabling the company to measure MTTA and MTTR and continue expanding usage across security, IT, and data teams.

eToro

Elad Gotfrid

Director of IT Production