Case Study: The Sporting Group achieves more efficient real-time incident response with PagerDuty

The Sporting Group Doubles Down on Real-Time Digital Operations With PagerDuty

The Sporting Group, a leading sports betting technology and trading company, needed a better way to manage high-volume alerts, reduce after-hours disruption, and improve visibility into customer-impacting incidents. With manual incident reporting and multiple monitoring tools creating noise, the team turned to PagerDuty to help streamline real-time digital operations.

Using PagerDuty’s incident response platform and integrations with tools like Slack, Sumo Logic, Catchpoint, and SolarWinds, The Sporting Group centralized alerts, added automation and machine learning, and routed issues to the right teams faster. PagerDuty made operations more efficient and visible, reduced manual work, and provided a truer picture of incidents, with the solution now supporting teams across IT, customer service, risk management, and leadership.

The Sporting Group

Peter Wallis

The Sporting Group