Case Study: StumbleUpon achieves reliable alerting and faster incident response with PagerDuty

StumbleUpon Helping Users Discover with PagerDuty

StumbleUpon, a San Francisco consumer‑web company of about 75 employees with more than 30 million users, needed high availability to protect ad revenue. Its existing monitoring (Nagios, Pingdom) produced unreliable alerts, on‑call schedules were managed manually, and incidents weren’t tracked centrally—leading to missed notifications, slow responses, and costly downtime.

PagerDuty delivered multi‑channel notifications (SMS, calls, email, iOS/Android push), clear escalation policies, centralized incident tracking, easy schedule management, and integration with homegrown tools. As a result StumbleUpon reduced mean time to response, eliminated missed alerts, simplified on‑call administration, and gained trend data to proactively prevent recurring outages.

StumbleUpon

Michael Hobbs

Operations Manager