Case Study: Groww improves DevOps incident response and MTTA with PagerDuty

Groww Opts for PagerDuty for a Better DevOps Experience

Groww, a fast-growing investment platform in India, needed a more reliable incident response process for its DevOps team as it scaled past 30 million users. Its on-call tools were missing nighttime alerts, slowing acknowledgment and making it hard to involve the right responders during critical issues. The company turned to PagerDuty to improve its DevOps experience and support mission-critical services like authentication, payments, and real-time market data.

Using PagerDuty, Groww centralized alerts from Google Cloud Platform, Prometheus, New Relic, and Grafana, added flexible mobile and call notifications, and used Event Rules to suppress low-severity noise. PagerDuty helped Groww improve MTTA and MTTR, reduce manual effort, and ensure the right people were notified faster, giving the team a more efficient and reliable incident response workflow.

Groww

Aman Khare

DevOps Engineer