Case Study: Glovo improves customer experience and incident response with PagerDuty

Glovo Delivers a Consistent Customer Experience With PagerDuty

Glovo, the fast-growing Barcelona-based delivery company, needed a better way to scale incident management as its engineering team expanded. With PagerDuty already in place, the company struggled with limited on-call coverage, uneven ownership of critical services, slower detection times, and poor visibility for stakeholders across its platform.

Glovo implemented PagerDuty Modern Incident Response, service-based on-call rotations, and key integrations with Slack, Datadog, and Jira to streamline communication and automate incident workflows. With PagerDuty, Glovo improved stakeholder communication, increased response automation, boosted system reliability, and gained better insight into team health and technical issues through PagerDuty Analytics, helping reduce mean-time-to-resolve and support a better customer experience.

Glovo

Joan Martinez

Engineering Manager of Infrastructure and Security