Case Study: The Telegraph improves digital operations visibility and incident response with PagerDuty

Pagerduty Headlines the Telegraph’s Digital Operations Management

The Telegraph, a London-based multimedia news brand with a highly complex mix of legacy systems and microservices, needed better visibility into performance issues and a way to reduce alert noise across its digital operations. Before PagerDuty, repeated alerts and limited scheduling flexibility made it difficult for teams to separate signal from noise and resolve incidents efficiently.

PagerDuty implemented its digital operations management platform, including integrations with tools like Datadog and Slack and the Operations Command Console, to streamline alerting, on-call scheduling, and incident response. PagerDuty helped The Telegraph speed up acknowledgment and recovery times, reduce service desk calls, and support major traffic spikes successfully, including handling 2.5 times normal traffic during the wedding of Prince Harry and Meghan Markle.

The Telegraph

Lucian Craciun

Platforms and Head of Engineering