Case Study: IG Group achieves faster, more reliable incident response with PagerDuty

IG Trades Rigid Processes for Reliability, Flexibility, and Agility With PagerDuty

IG Group, a global derivatives trading leader based in London, needed to maintain real-time trading, strict regulatory compliance, and high reliability while modernizing a mix of legacy and newer technologies. Before working with PagerDuty, incident management was highly manual, with complex handoffs across time zones and limited clarity on ownership, making it difficult to balance agility with uptime.

PagerDuty helped IG Group automate scheduling and incident escalation, giving distributed teams faster, real-time ownership of incidents and better support for legacy systems. With PagerDuty, IG Group improved response speed, reduced manual effort, and strengthened reliability for clients; the company now has more than 300 PagerDuty users and also reports improved employee quality of life, less burnout risk, and better work-life balance.

IG Group

Hamed Silatani

Head of Application Services