Case Study: Tyro Payments achieves automated microservices incident management and near-zero downtime with PagerDuty

Tyro Payments Automates Microservices Incident Management with PagerDuty

Tyro Payments, a leading independent Australian payments provider processing over $10 billion annually for more than 19,000 businesses, runs a microservices platform of 100+ services that must stay up to ensure merchants can accept payments. Before PagerDuty, Tyro relied on manual, email-based alerting and ad-hoc escalations, lacked centralized visibility across diverse monitoring tools, and faced slow coordination between operations and developers—putting transaction continuity at risk.

By adopting PagerDuty, Tyro automated scheduling, alerting and escalations and consolidated monitoring from tools like NewRelic, SumoLogic, Nagios and Slack, enabling faster, coordinated responses. The result: mission-critical banking applications experience virtually no downtime, customers continue accepting payments without disruption, engineers work more efficiently and with less stress, and ops–dev collaboration has improved as Tyro expands PagerDuty use and adds Operations Command Console.

Tyro Payments

Ed Groenescheij

Operations Team Lead