Case Study: Adopt-a-Pet.com achieves faster incident response and better system visibility with PagerDuty

Adopt-a-Pet.com Keeps Their Systems Pup and Running With PagerDuty

Adopt-a-Pet.com, North America’s largest nonprofit homeless pet adoption website, faced major incident-response challenges as its global platform needed to stay available around the clock. Before using PagerDuty, the team struggled with manual communications, unclear escalation paths, limited visibility into service health, and delays in routing critical issues—problems that could keep pets from being seen by potential adopters.

With PagerDuty, Adopt-a-Pet.com implemented improved on-call incident management, uniform escalation policies, faster alert routing, and greater visibility across teams and services. PagerDuty’s integrations helped create a single point of ingestion for their tooling, improving response times and accountability; as a result, the team can resolve issues more quickly and support more than 300,000 adoptable pets and 5 million monthly site visitors.

Adopt-a-Pet.com

Shannon Cronin

Chief Technology Officer