Case Study: Manheim achieves product agility and improved collaboration with PagerDuty

Manheim Improves Product Agility and Empowers Collaborative Teamwork With the Help of Pagerduty

Manheim, North America’s leading vehicle remarketing provider, needed to modernize software delivery and improve cross-team collaboration. Siloed teams and a manual, phone-based incident process left critical alerts delayed, tickets backlogged, and diminished agility—prompting the company to standardize on a single incident-management platform to recruit the right responders quickly and reduce downtime.

Manheim adopted PagerDuty for on-call scheduling, custom escalation policies, event aggregation, and integrations with Datadog, New Relic and CloudWatch. The solution cut non-actionable alert noise, reduced MTTR, moved after-hours work into daytime, and enabled teams to be self-managed; the result was improved operational agility, higher product stability and uptime, and better responsiveness and morale among engineers.

Manheim

Jason Riggins

Director of Production Engineering