Case Study: IBM Smarter Workforce achieves reduced alert noise and faster incident resolution with PagerDuty

IBM Smarter Workforce provides powerful visibility to their teams and improves the incident management lifecycle with PagerDuty

IBM Smarter Workforce (formerly Kenexa), a global SaaS provider of recruitment and talent-management solutions within IBM, faced unscalable, manual on-call scheduling and escalation processes that wasted time and left teams drowning in alert noise and lacking the context needed to resolve business-critical incidents.

By adopting PagerDuty’s advanced scheduling, escalation policies, service groups and integrations with Nagios, SolarWinds and NetApp, the company automated routing and filtered alerts to surface actionable incidents. The change reduced noise, sped up escalations to the right people, improved collaboration and uptime, and delivered greater reliability and agility at scale.

IBM

Peter Kosmalski

Manager of Hosting Operations Support