Case Study: Oy! Indonesia achieves 87% faster recovery with PagerDuty

Oy! Indonesia Leverages PagerDuty For Operational Excellence

Oy! Indonesia, a fast-growing fintech company in Jakarta, was facing challenges detecting system issues quickly because incident notifications were fragmented across Slack and other monitoring tools. This made it harder to maintain service quality and protect customer trust. To improve operational response, Oy! Indonesia turned to PagerDuty.

PagerDuty integrated with Oy! Indonesia’s existing monitoring stack to centralize alerts, automate incident workflows, and guide remediation in Slack, helping teams collaborate and resolve issues faster. The results were significant: Oy! Indonesia reported an 87% improvement in MTTR since 2023, reducing operational risk, lowering outage costs, and improving overall operational resilience.

Oy! Indonesia