Case Study: Trustpilot improves incident response and scales reliable operations with PagerDuty

Trustpilot Gives PagerDuty a Rave Review

Trustpilot, the global review platform with billions of monthly views, needed to keep its high-traffic site available and responsive while managing incidents across engineering and SRE teams. With platform downtime risking lost traffic and revenue, the company turned to PagerDuty to help ensure the right people were alerted quickly when critical issues arose.

PagerDuty implemented on-call management, scheduling, automatic notifications, Event Intelligence, and Modern Incident Response to streamline alert handling and incident response at Trustpilot. The result was faster response times, better alert prioritization, reduced alert fatigue, and improved team balance and health, while helping Trustpilot scale its monitoring across 300+ integrations and continue delivering a reliable digital experience worldwide.

Trustpilot

Morten Reinholdt Boelskifte

Site Reliability Engineering Manager