Case Study: Global Banking Company achieves faster, automated incident response with PagerDuty

Global Bank Partners With PagerDuty to Migrate to the Cloud

Global Banking Company, a London-based financial services organization serving more than 2 million customers, was modernizing its website and mobile app to support a digital-first experience. As it moved more services to the cloud, the company faced manual incident response, limited visibility, and the need for 24/7 support across its cloud-hosted applications, making it hard to keep critical services online.

Global Banking Company implemented PagerDuty with integrations including Microsoft Azure, Datadog, and SolarWinds to automate incident management and distribute response ownership across teams. With PagerDuty, the bank improved response times, increased visibility, and added automation for closing and logging incidents, helping teams resolve issues before they became customer-facing and enabling faster cloud service delivery.