Case Study: SPS Commerce keeps critical retail supply chain services online with PagerDuty

SPS Commerce Chooses PagerDuty to Keep Critical Retail Supply Chain Services Online

SPS Commerce, the largest retail network connecting more than 90,000 retail businesses worldwide, needed a way to reduce alert noise, improve visibility, and route incidents to the right experts as its digital operations grew. The company turned to PagerDuty to better manage incident response across its always-on retail supply chain services and support a growing, distributed technology organization.

PagerDuty centralized SPS Commerce’s monitoring and teams on a unified incident management platform, integrating tools like Amazon CloudWatch, Grafana, LogicMonitor, Prometheus, Sentry, Sumo Logic, and Slack. With PagerDuty, SPS Commerce improved operational visibility, sped up response and resolution, and strengthened full-service ownership across teams, helping maintain organizational velocity and keep critical services online even during the shift to remote work.

SPS Commerce

Andy Domeier

Senior Director of Technology