Case Study: Pantheon achieves 99.9%+ uptime and 24/7 global incident response with PagerDuty

Pantheon Exceeds Their 99.9% Uptime Sla With the Help of Pagerdut

Pantheon, a San Francisco–based website management platform for Drupal and WordPress with 100+ employees, needed to replace a custom alerting tool that wouldn’t scale as the company grew. Lacking confidence in 24/7 incident response and facing strict uptime commitments, Pantheon sought a reliable, scalable incident management solution to meet its SLA and support a global customer base.

Implementing PagerDuty for alerting, on-call scheduling and escalations, real-time orchestration, and integrations with Slack and Sensu streamlined cross-team workflows, automated escalations, and reduced administrative overhead. The new system improved collaboration and feedback loops between engineering and customer success, enabled true 24/7 support, and helped Pantheon exceed its 99.9% uptime SLA.

Pantheon

Nick Stielau

Director of Engineering