Case Study: GLOBO achieves faster incident response and reduced alert noise with PagerDuty

GLOBO Relies on PagerDuty to Help Bridge Communication Gaps

GLOBO, a B2B language services provider, needed to keep its translation and interpreting platform available 24/7 while scaling remote video support during COVID-19. As customer-facing issues and manual escalations grew, the company struggled with slow response times, limited visibility between support and engineering, and alert fatigue. GLOBO turned to PagerDuty to help manage incidents and improve cross-team communication.

Using PagerDuty’s automated escalation policies and PagerDuty Event Intelligence, GLOBO routed support issues to on-call engineers faster and reduced noisy, non-actionable alerts from its monitoring tools. PagerDuty helped GLOBO reduce alerts by two-thirds, improve speed to market, and let engineers focus more proactively on product reliability; the company also expects up to a 90% reduction in alert noise as it expands its use of PagerDuty.

GLOBO

Jonathan De Jong

VP of Engineering