Case Study: Fortune 500 Financial Services Company achieves streamlined automation and reduced alert noise with PagerDuty

Fortune 500 FinServ Company Automates With PagerDuty

The Fortune 500 Financial Services Company’s Infrastructure Engineering team managed 20,000 Linux servers across global data centers, but a strict manual change-management process and constant alert noise from Sensu made it hard to stay efficient and compliant. They needed a way to streamline work with their outsourced IT service partner while reducing the operational burden on engineers.

PagerDuty Runbook Automation Self-Hosted was implemented to automate workflows across systems and infrastructure. PagerDuty helped automate change and validation tasks, improve security through role-based access, and reduce alert noise by automating remediation playbooks in Sensu. The result was about an hour saved per day for engineers, fewer interruptions, and improved efficiency and security posture.