Case Study: Nelnet achieves $650K annual savings and increased uptime with PagerDuty

Nelnet Increases Uptime Boosts Employee Productivity and Reduces Costs With Pagerduty

Nelnet, a Lincoln, Nebraska–based financial services company with 3,400+ associates that supports education lending and payment services, faced rising IT costs and operational pain from manual on-call scheduling and incident escalation. Monitoring roughly 35,000 events at any time, their NOC relied on spreadsheets to find responders, frequently contacted the wrong people, and struggled to recruit staff for 24x7 coverage—delaying incident resolution and impacting customers.

By implementing PagerDuty, Nelnet automated alerting, on-call schedules, and escalation policies (about 80 active policies), routing incidents within seconds to the right responders and eliminating the need for full-time 24/7 NOC staffing. The result: faster mean time to acknowledge/resolve (often within minutes or under 10 minutes), improved uptime and operational agility, higher employee satisfaction, and approximately $650,000 in annual savings.

Nelnet

Ryan Regnier

IT Manager