Case Study: TechSoup improves nonprofit support and incident response with PagerDuty

TechSoup’s Recipe to Help Nonprofits Succeed

TechSoup, a nonprofit that helps other nonprofits manage donation programs and technology resources, needed a better way to monitor its many internal applications, servers, and isolated network nodes across a global environment. With more than 200 employees and over 60 web platforms to support, TechSoup turned to PagerDuty for a customizable, cloud-based incident management and alerting solution.

PagerDuty centralized issue escalation and on-call alerts for TechSoup’s help desk, infrastructure, community, and platform teams, ensuring problems were routed quickly when responders were unavailable. The result was more reliable off-hours support and fewer unnecessary interruptions, with TechSoup reporting that PagerDuty has remained consistently available and that the team now sleeps better knowing only truly important calls get through.

TechSoup

Michael Enos

Senior Director of Community and Platform