Case Study: FreedomPay achieves operational efficiency with PagerDuty Runbook Automation Self-Hosted

FreedomPay Uses PagerDuty Runbook Automation Self-Hosted As Extension of Next Level Platform Engineering

FreedomPay, a data-driven commerce platform based in Philadelphia, was feeling strain as its operations team scaled: repetitive maintenance, customer onboarding, and 24x7 coverage demands were creating burnout risk and making manual work hard to sustain. To solve this, FreedomPay turned to PagerDuty Runbook Automation Self-Hosted to reduce the burden on Platform Operations and improve security around sensitive production processes.

PagerDuty helped FreedomPay automate tasks across systems, starting with SSIS job execution and then expanding to complex client onboarding workflows and other operational procedures. The result was significant productivity gains, with FreedomPay saying PagerDuty saved the equivalent of three to four full-time people’s worth of time while also reducing human error and strengthening the reliability of critical processes.

FreedomPay

DJ DeBrakeleer

Director