LinkedIn
Facebook
Youtube
X
Visit WebsiteAVH uses Luma to reach more patients and schedule 30% more preventive screenings
Alexander Valley Healthcare
Samantha Guthman
Chief Operating Officer
Luma Health
Luma Health Inc. designs and develops application software. The Company offers a health care platform that enables patient and doctor conversations including smart waitlists, referral management, actionable reminders, and web scheduling solutions.
Case Studies
Showing 68 Luma Health Customer Success Stories
Increasing Access to High-quality Care for Thousands of Patients
Alexander Valley Healthcare
Samantha Guthman
Chief Operating Officer
Banner Health - Customer Case Study
Banner Health
Jeff Johnson
VP of Innovation and Digital Business
Benson Dermatology - Customer Case Study
Benson Dermatology
Heather Tielbur
Surgery Manager
California Sleep Solutions - Customer Case Study
California Sleep Solutions
Krystyna Castle
Marketing and Patient Services
How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews
CEENTA
Olena Scarboro
Director of Marketing
CRH reduced no-shows by more than 40%
Columbus Regional Health
Gayle Wilson
Senior Systems Analyst
CommuniCare - Customer Case Study
CommuniCare
Sean Adams
VP, Chief Performance & Innovation Officer
Total Patient Engagement for Central Washington’s Underserved Patients
Community Health of Central Washington
Yakziry Carbajal
HR & PM Application Specialist
Cook County Health manages communication across 300+ locations and 1,500+ providers using Luma
Cook County Health
Adam Weber
Director of Clinical Ancillary Applications
Achieved a 94% Success Rate in Reaching Patients After Automating Text-first Mass Communication During the COVID-19
Cook County Health
Adam Weber
Director of Clinical Ancillary Applications
DENT Neurologic Institute reduced no-shows by approximately 6,000 visits/year with Luma
DENT Neurologic Institute
Shawn Ferger
Clinical Business Development Manager
Digestive Health Specialists now sees a 158% increase in patient feedback responses
Digestive Health Specialists
DeEtte Hill
Practice Administrator
Interactive Text Messages Generated a 72% Patient Response Rate With Luma Health’s Total Patient Engagement™ Platform
Durham Nephrology Associates
Amy Germann
Practice Administrator
Converted Their Schedule to Fully Virtual Appointments During the Covid-19 Pandemic and Booked 850+ Appointments in the First Month
Eye Health America
Cindy Baxter
Director of Marketing
First Choice Health Centers gained $127k in additional revenue from Luma's Smart Waitlist
First Choice Health Centers
Sean Murphy
Chief Financial Officer
Franciscan Alliance - Customer Case Study
Franciscan Alliance
Mike Higgins
Director Revenue Cycle Solutions
Gastro Health - Customer Case Study
Gastro Health
Rich Weissmark
VP of Strategic Operations
Total Patient Engagement for Northwest Atlanta
GI Specialists of Georgia
Bill Hambsh
Practice Administrator
GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling
GPW Health Center
David Calderon
Chief Operating Officer
Earned $30K+ in Additional Revenue With Luma Health’s Automated Waitlist
GPW Health Center
David Calderon
Chief Operating Officer
With Luma, 45% of manual outreach work has been eliminated
Grand River Medical Group
Kelly Goldsmith
Marketing Coordinator Project Specialist
Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist
Houston ENT & Allergy
Chuck Leider
Chief Executive Officer
Houston Thyroid & Endocrine Specialists - Customer Case Study
Houston Thyroid & Endocrine Specialists
Medhavi Jogi
Co-Founder and Managing Partner
Kelsey-Seybold Clinic - Customer Case Study
Kelsey-Seybold Clinic
Greg Hyzak
Chief Information Officer
60% of referred patients booked an appointment using Luma
L.O. Eye Care
Danielle Skinner
Patient Services Manager
Large, Multi-Campus, Academic Medical Center - Customer Case Study
Large, Multi-Campus, Academic Medical Center
Reducing no-show appointments with Luma saves LEC an average of $12,500 per month
Laurel Eye Clinic
Jenn Kriner
Patient Services and Call Center Manager
Leading Healthcare Company - Customer Case Study
Leading Healthcare Company
Maury Regional Health reduced no-shows by 66% while doubling appointment volume
Maury Regional Health
Greg Whitlock
Chief Information Officer
ACO Increases Access to Preventive Health Screenings
Meritage Medical Network
Alex Barakos
Quality Improvement Manager
Staff now save 4 minutes per patient on intake, totaling 287 hours each month on average
Metro Vein Centers
Patrick Macnaughton
Business Operations Manager
Achieved 95% Referral Conversion With Total Patient Engagement™ Platform From Luma Health
Middle Tennessee Urology Specialists
Kim Bullock
Finance Manager
Mississippi Urology Clinic fills 45% of appointment offers with Luma
Mississippi Urology Clinic
Patricia Sanders
Office Manager
Montefiore improves patient experience from the digital front door through the entire care journey
Montefiore Health System
Adrin Mammen
AVP, Patient Access Transformation Officer
Saving Millions with athenahealth-Integrated Referrals
Monterey Bay GI Consultants
Leslie Hoogstad
Training Specialist
Diabetes prevention program patient engagement increased by 300%
Near North Health
Ryan Yarrell
Director of External Affairs and Community Partnerships
Total Patient Engagement for Tallahassee’s OB-GYN Patients
North Florida Women’s Care
Bill Hambsh
Chief Executive Officer
North Florida Women’s Care - Customer Case Study
North Florida Women’s Care
Northfield Hospital + Clinics saved 80 hours in manual reminder calls per month
Northfield Hospital & Clinics
Vern Lougheed
Director of IT
With Luma, 1 in 3 lost leads returned to become Optima patients
Optima Dermatology
Greg Traquair
Chief Technology Officer
In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online
OrthoNebraska
Nikki Green
Senior Manager of Patient Access
Phelps Memorial reaches over 98% of their patient population using Luma outreach
Phelps Memorial Health Center
Kurt Schmidt
Director of EHR
PATHS uses Luma to empower patients in their care journeys, with 60% opting in to waitlist offers
Piedmont Access to Health Services
LaTonya Mays-Terry
Patient Service Representative Trainer
Improved Patients’ Outreach Response to 82% After Adopting Luma Health’s Total Patient Engagement Platform™
Pima Heart
Rebecca Lester
Medical Communications Manager
Better schedule utilization increased revenue by more than $300,000 within six months
Ryan Health
Brian McIndoe
President & CEO
Scheduled 1,550+ Additional Appointments During First Month Using Luma Health
Salud Family Health Centers
Josh Smith
Vice President of IT
Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people
Seaview Orthopaedics
Micheal Gibson
Director of Marketing, Business Development, & Patient Engagement
Cut Phone Volume by 100 Calls a Week Through Adoption of Luma Health’s Patient Scheduling+ Solution for Guided Online Scheduling.
Signature Dermatology
Kristen Boyd
Chief Operating Officer
Unblocking Access Barriers with Oracle-Integrated Workflows
SJ Health
Ahad Yousuf
Strategic Projects, Quality, and BI
SleepQuest - Customer Case Study
SleepQuest
Robert Koenigsberg
Founder
Improved Efficiency Generated Nearly $50,000 in Additional Revenue With Luma Health’s Total Patient Engagement Platform™
South of Market Health Center
Justina Wang
IT Manager
Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS
Specialists in General Surgery
Anita Caskey
Chief Administrative Officer
With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes
St. Paul Eye Clinic
Kristine Poindexter
Director of Operations
Sun River Health has 1,000 fewer daily calls to their call center with Luma
Sun River Health
Carlos Ortiz
Deputy Chief Operating Officer
$1.8 million estimated additional revenue from automated/online scheduling
Tenafly Pediatrics
Tom Zeug
Chief Operating Officer
The Dermatology Clinic - Customer Case Study
The Dermatology Clinic
Becky
Clinic Administrator
The Insomnia and Sleep Institute of Arizona - Customer Case Study
The Insomnia and Sleep Institute of Arizona
Rachel Lutrell-Patel
Chief Operating Officer
Captured Positive Patient Feedback With Luma Health’s Platform to Earn a 91 Net Promoter Score
Toledo Clinic Radiology Services
Betsy Booher
Physician Services Manager
Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full
Tribe 513
April Bishop
Brio Live Answer Coordinator
FQHC Universal Community Health Centers now sees a 54% reduction in no-show appointments
Universal Community Health Center
Yamilet Avila
Clinic Supervisor
With Luma, UAMS sent over 1.4 million appointment reminders in 2023
University of Arkansas for Medical Sciences
Michelle Winfield-Hanrahan
Clinical Chief Access Officer & Associate Vice Chancellor of Access
University of Maryland Medical Center - Customer Case Study
University of Maryland Medical Center
Research participants completed 22.8% more surveys with Luma than with app reminders alone
University of Pennsylvania Health System
Brooke E. Hefele
Lead Coordinator
Village Dermatology now has a 0.52% no-show rate with Luma
Village Dermatology
Reena Jogi
Co-Founder
Total Patient Engagement for 70,000 of Virginia’s Cardiology Patients
Virginia Cardiovascular Specialists
Julie Miller
Director
Personalized Access and Tangible Health Outcomes in High-Value Specialty Care
Virtua Health
Tarun Kapoor
Chief Digital Transformation Officer
Filled 1,000+ Cancelled Appointments Automatically by Adopting Luma Health’s Automated Waitlist as Part of Its Smart Scheduling Solution
Zufall Health Center
Fran Palm
Chief Operating Officer
No matching case studies
