Case Study: OrthoNebraska achieves a unified digital front door and 900+ online appointments in two months with Luma Health

In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online

OrthoNebraska, a leading orthopedic provider, needed a digital front door to support growth and reduce costly manual communications that led to staff burnout and patient frustration. They partnered with Luma Health to introduce a unified digital front door—featuring 24/7 self-scheduling integrated with Cerner EHR and automated patient communications—to streamline referrals and guide patients through their care journey.

Luma Health’s solution drove rapid adoption and measurable benefits: more than 900 appointments were scheduled online in two months, nurses shifted from voicemail to text- and photo-based responses improving job satisfaction, and automated feedback requests generated a 92% recommendation rate from overnight patients (a 20% difference from the national average), helping OrthoNebraska fill appointments, retain patients, and enhance the patient experience.

OrthoNebraska

Nikki Green

Senior Manager of Patient Access