Case Study: Salud Family Health Centers achieves 1,556 additional appointments in one month with Luma Health

Scheduled 1,550+ Additional Appointments During First Month Using Luma Health

Salud Family Health Centers, an FQHC in Colorado with more than 30,000 patients on its attribution list, struggled to reach and schedule attributed patients using manual phone outreach. To scale outreach and ensure patients received needed care, Salud implemented Luma Health’s Total Patient Engagement platform, including automated two-way text outreach and online scheduling.

Luma Health deployed HIPAA-compliant two-way text messaging, automated appointment scheduling and a Smart Waitlist to streamline outreach; partnering with Luma Health, Salud achieved a 74% patient response rate to messages, scheduled 1,556 additional appointments in one month via attribution messaging, and gained 33 additional appointments per month through the Smart Waitlist.

Salud Family Health Centers

Josh Smith

Vice President of IT