Case Study: Kelsey-Seybold Clinic expands patient outreach to 200,000+ monthly patients with Luma Health

Kelsey-Seybold Clinic - Customer Case Study

Kelsey-Seybold Clinic in Houston needed to scale a personalized patient experience while keeping Epic as the source of truth and moving beyond standard pay‑per‑message reminders. To meet that challenge, Kelsey-Seybold uses Luma Health’s patient outreach platform integrated with Epic to power welcome calls for new patients and multilingual outreach in English, Spanish, and Vietnamese.

Luma Health implemented automated “Meet Your Doctor” calls, customized caller ID that displays a Kelsey‑Seybold number, and actionable care reminders, enabling patients to respond or take next steps directly from messages. As a result, Kelsey‑Seybold reaches 200,000+ patients each month and sees nearly 60% of patients respond to reminders, improving answer rates and scaling personalized outreach across the system.

Kelsey-Seybold Clinic

Greg Hyzak

Chief Information Officer