Case Study: SJ Health achieves improved patient access and $500K annual net gain with Luma Health

Unblocking Access Barriers with Oracle-Integrated Workflows

SJ Health (San Joaquin Health Centers), a Stockton-based primary care network serving a largely Medi-Cal population, faced significant access barriers and disconnected point solutions that blocked patient self-scheduling and efficient intake. They turned to Luma Health to overcome integration roadblocks with their Oracle Health EHR and create a seamless digital front door for scheduling, intake, and patient outreach.

Luma Health implemented a bi-directional integration with Oracle Health, enabling online and phone self-scheduling, automated outreach and texts, bidirectional digital forms, and waitlist management. The Luma Health solution was integrated in under a month and delivered measurable impact: no-shows fell from 30% to 22%, $50K saved annually from appointments rescheduled via Luma, $58K gained from filled waitlist slots in one year, 67% of patients complete required forms ahead of visits, and SJ Health nets roughly $500K more in annual revenue from better schedule utilization and reduced fees.

SJ Health

Ahad Yousuf

Strategic Projects, Quality, and BI